Payment Policy

Thank you for choosing Melex Logistics. This Payment Policy explains the payment methods we accept, when payments are processed, payment security, and related guidelines. Please review this policy before placing an order.

Accepted Payment Methods

We offer secure and convenient payment options available through our checkout, which may include:

  • Credit and Debit Cards, including Visa, Mastercard, American Express, and Discover

  • Digital Wallets, including Apple Pay and Google Pay

  • PayPal

  • Shop Pay

  • Other payment methods displayed at checkout

Additional payment options may be available depending on your location and the payment services supported at checkout.

When Your Payment Is Charged

  • At the time of purchase: Once you complete checkout and confirm your order, your selected payment method may be authorised and charged immediately.

  • Payment Authorisation: Your bank or card provider may place a temporary authorisation on your account before the payment is fully settled.

  • Currency and Conversion: Payments are processed in the currency displayed at checkout. If your payment method uses another currency, your bank or card provider may apply exchange rates or additional fees.

Payment Security & Fraud Protection

  • We use standard security measures to help protect payment information during checkout.

  • Payment transactions are processed through secure payment providers.

  • Additional verification may be required for certain transactions to help prevent unauthorised or fraudulent payments.

  • If your payment is declined or additional verification is requested, you may need to contact your bank or use another available payment method.

Disputes & Chargebacks

If you experience an issue with your order or believe there is an error with a payment, please contact Melex Logistics first so we can review the matter and assist with resolving it.

Payment disputes or chargebacks initiated through your bank or payment provider may require additional information or documentation to investigate the transaction.

Contact Information

If you have any questions regarding payments or checkout, please contact us:

Business Name: MELEX LOGISTICS LIMITED
Trade Name: Melex Logistics
Company Number: SC897723
Email: contact@melexlogistics.store
Phone: +44 1292 318517
Business Address: 16 Lochlea Avenue, Troon KA10 7BN, United Kingdom